Jay7's Privacy Policy — Your Data Is Safe With Us

Welcome to jay7.bet. This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, processing, and protection of personal data belonging to jay7 platform users. This Policy applies automatically whenever you create an account on jay7 or use our website and mobile app.

We believe privacy is a fundamental right for every user. That's why jay7 was built with a "privacy-first" approach from the ground up. We only collect the information that is genuinely necessary to provide you with the best experience.

This policy has been developed in accordance with applicable laws in Bangladesh and international data protection standards. If you have any concerns about any part of this policy, please reach out to us — we're always ready to help address them.

Jay7 only collects the information needed to provide you with a safe and smooth experience. We never ask for unnecessary details. Below is a full breakdown of what we collect.

Registration & Identity Information

• Full name and date of birth.
• Mobile phone number and email address (if applicable).
• National ID number or passport number (for KYC verification).
• Residential address.

Financial & Payment Information

• Mobile banking number (Mobile Pay, Nagad, Rocket, Upay).
• Transaction history — deposit and withdrawal amounts and dates.
• Payment method type.

Usage & Technical Data

• IP address and device details (model, operating system).
• Browser type and version.
• Times of login and logout on the platform.
• Game play history and betting patterns.
• Cookie & session data.

Jay7 uses your personal data only for specific, legitimate purposes. We never use your information unnecessarily. Below is a full breakdown of how your data is put to use.

• Account Management: For account creation, login security, and profile management.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify your identity and age.
• Fraud Prevention: To detect suspicious transactions or multiple accounts.
• Customer Support: To resolve your complaints or queries as quickly as possible.
• Bonuses & Offers: To send you relevant offers based on your preferences (you can opt out at any time).
• Responsible Gaming: To detect unusual gaming patterns and offer support when needed.
• Legal Obligation: To fulfill lawful data requests from government or regulatory authorities.
• Service Improvement: To analyze and improve your experience on the platform.

Jay7 takes great care when it comes to sharing your personal information with third parties. We only do so in the following limited circumstances.

Who We May Share It With

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, Rocket, and Upay — solely for processing transactions.
• KYC Verification Services: Licensed third-party services for identity verification.
• Technology Infrastructure: Cloud hosting and server providers — in encrypted form.
• Legal Authority: When required by government directive or court order.
• Security Experts: Limited data for audit and penetration testing purposes.

All organizations we work with are required to comply with international data protection standards. We regularly review the privacy practices of these partners.

The jay7 website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

How long jay7 retains your personal data depends on the type of data and the purpose it was collected for. We never keep data longer than necessary.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years for legal purposes.
• Financial transaction records: For 5 to 7 years due to regulatory requirements.
• KYC Documents: For up to 5 years after account closure.
• Cookies & Session Data: Automatically deleted at the end of a session or after a maximum of 90 days.
• Customer Support Communications: Up to 2 years.

Once the retention period ends, your data is securely deleted or anonymized.

As a jay7 platform user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

Jay7 employs industry-leading technical and administrative safeguards to protect your data. Our security framework is continuously updated and improved.

• SSL/TLS Encryption: 256-bit AES encryption is applied to all data transmissions.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of account security.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Real-Time Monitoring: 24/7 system monitoring and anomaly detection.
• Regular Penetration Testing: Regular audits conducted by external security experts.
• Data Backup: Secure encrypted backups are maintained.
• Staff Training: Our team members receive regular data security training.
• Access Control: Only authorized personnel have access to specific data.

Jay7 is an adults-only gaming platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is mandatory during registration.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is re-verified during the KYC process.
• If it is found that a minor has created an account, that account is immediately closed and all collected data is deleted.
• If a parent or guardian suspects their child is using jay7, please contact us immediately.

Jay7 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways.

• A notice will be displayed on the website's main page.
• Registered users will be notified via SMS or email.
• You will be notified at least 14 days before any changes take effect.
• The "Last Updated" date at the top of this page will be changed.

Continued use of jay7 after any changes take effect will be considered your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated Privacy Team is always ready to help.

• Email: support@jay7.bet
• Live Chat: Click the chat button at the bottom right of the website (available 24/7).
• Response Time: Typically within 1–3 business days.